Service form/returns

Dear customer, if you have a reason for complaint or return, please use this form and enclose it with your shipment. This ensures a fast and effective processing of your process.

There are a few things you should bear in mind when returning the goods:

  • Please do not send the goods back carriage forward!
  • Remove your own plug-in systems
  • Pack batteries well and insulate arresters.
  • Do not ship damaged batteries! (e.g. deformed by a fall, leaking batteries)

If our form is not sufficient for your needs or if you have any other concerns or questions, please contact us personally:

Please return to our dispatch warehouse:

StefansLipoShop GmbH
D-86343 Königsbrunn

When batteries, accumulators, accumulator packs and especially lithium accumulators are returned, they must be protected against short circuit. Cover the poles accordingly. Otherwise there is danger of explosion and fire! Batteries must be packed sufficiently and securely.

Since 01.01.09 there are profound changes for the shipment of lithium batteries. Guidelines UN No. 3090-3480 must be adhered to.

Here is the form for downloading as pdf

Note: If you download the form with Firefox and receive an error message "The PDF document may not be displayed correctly", please use Internet Explorer, Chrome or Safari to fill out the form online. Alternatively, follow the instructions in Firefox "View with another program".