Dear customer, if you have a reason for complaint or return, please use this form and enclose it with your shipment. This ensures a fast and effective processing of your process.
There are a few things you should bear in mind when returning the goods:
- Please do not send the goods back carriage forward!
- Remove your own plug-in systems
- Pack batteries well and insulate arresters.
- Do not ship damaged batteries! (e.g. deformed by a fall, leaking batteries)
If our form is not sufficient for your needs or if you have any other concerns or questions, please contact us personally:
Please return to our dispatch warehouse:StefansLipoShop GmbH
When batteries, accumulators, accumulator packs and especially lithium accumulators are returned, they must be protected against short circuit. Cover the poles accordingly. Otherwise there is danger of explosion and fire! Batteries must be packed sufficiently and securely.
Since 01.01.09 there are profound changes for the shipment of lithium batteries. Guidelines UN No. 3090-3480 must be adhered to.
Here is the form for downloading as pdf
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